Issue ID | 1684280 |
Internal NHTSA # | 11350683 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 3500 |
Model Year | 2019 |
File date | 06/08/20 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | 2 weeks ago my brand new ram 3500 with only 15000 on board didn't start, it didn't start in the morning on parking lot. Called a mechanic to have it fixed but they were not able. Same day called roadside assistance for towing and ram customer service. Results: -ram roadside assistance didn't cover the cost to dealer: reason: too close to the dealer. -ram customer service took all the information, gave me a case id and said somebody will call you in 1-2 days. As of today i keep calling customer service once in 2 days, they keep issuing new case id's because old once are incorrect, and keep telling me will call you in 1-2 days. Nobody from ram called so far. Dealer said: fuel pomp failed and they'll get the parts in november, (august 21 now) and i can't tell them anything cause they will fix me even tomorrow if would have parts from ram question: why a brand new ram has to sit 3 month in dealers shop, who is going to cover the payments and why i keep getting promises that somebody will call? |
Vehicle Mileage at Failure | 15000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CHICAGO, IL |
VIN pattern | 3C63RRGL8KGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 24/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |