Issue ID | 1589977 |
Internal NHTSA # | 11242318 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 3500 |
Model Year | 2017 |
File date | 05/11/18 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Truck has a vibration/shake at highway speeds. Initially thought it was tires so i replaced. Problem continued and i replaced tires again. Steering and pitman arm came loose and dealer could not find. I showed it to dealer, they tightened it and fought me on alignment. Vibration continued, front bumper sagged and front sonars became intermittent. Dealer fixed bumper twice and said dodge sonars are fair weather and couldn't duplicate. Steering came loose again, dodge fought me on alignment again. Recall came out and welded nuts on steer bar turnbuckle. Contacted ram service and continued trying to get truck fixed. Dealership became "tired of me" and brushed me off with "could not duplicate". New dealership, kept vehicle for 1 week and returned it stating they couldn't hear any problems. When told the problem wasn't audible they politely told me my truck was out front and i could leave. New dealership, tech went for test drive with me so i could show the problem. Acknowledged that it wasn't normal. After 2 weeks i got my truck back with no documented maintenance or invoice. Problem continues. Returned truck. After 6 weeks ram customer service told me that it was ready. Invoice showed mileage in and mileage out the same and that chrysler stated problem as normal. In 6 weeks my truck moved 1 time from 1 parking spot to another. Not enough to change mileage and nothing was done to it. Dealership was short with me when i picked up. Ram service sent my issues to litigation. Was told that truck has too many miles and is normal. Prior to litigation dealership had told me they drove every hd they had and mine was the only one doing this. After sent to litigation i was told that they all drive the same as mine. Currently looking for 5th dealership, still working with ram service case #57185298. No documentation of 2nd alignment given. No documentation for 2 week stay at stanley |
Vehicle Mileage at Failure | 31500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | COPPERAS COVE, TX |
VIN pattern | 3C63RRJL7HGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 22/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 75 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |