Issue ID | 1559662 |
Internal NHTSA # | 11204089 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 3500 |
Model Year | 2016 |
File date | 15/04/19 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Fca and the dealer refuses to verify the safety of my truck. I brought my truck to the dealer for recall nhtsa 19v-021 (drag link). I told the dealer i wanted them to inspect the drag link nuts to insure they weren't coming off. I also said i didn't want the nuts welded to the drag link. Welding the nuts would prevent adjustment when aligning the truck in the future. The dealer said they would cut off the welds when doing the alignment. Unfortunately this would force me to return to the dealer, which is almost an hour away, and would prevent me from getting an alignment at any normal shop. This is forcing me to pay more money for any future alignment. The dealer refused to inspect the truck. He said that the only way they would look at the drag link was if they performed the entire recall, including welding the nuts. I asked if i let them weld the nuts would they replace the drag link at a later time when the new part became available, they said no. I am now driving a truck that i do not know the safety of because of the defective drag link. I called fca and opened a case (number available). Fca told me this was up to the dealer. Why do i have to accept a non-standard solution to a problem that will not get me a new, upgraded part, and will cost me more money in the future through no fault of my own? |
Vehicle Mileage at Failure | 30000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | BROADVIEW HEIGHTS, OH |
VIN pattern | 3C63RRKL9GGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 19/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
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Dealer's name | |
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