Issue ID | 1383348 |
Internal NHTSA # | 10993909 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 3500 |
Model Year | 2014 |
File date | 07/06/17 |
Component | WHEELS |
Product type code | VEHICLE |
Description of the problem | I purchased the extended warranty for my 2014 ram 35000 longhorn from don vance dodge in marshfield missouri in february 2016 when i bought the truck from them. Within 10,000 miles i noticed that the right front tire on the outer edge is wearing. I brought it to a local mechanic who raised the truck with a floor jack and checked the tire. He showed me how the tire would move back and forth and said that the upper ball joint was bad. I checked it also and it had a lot of play. I made an appointment with don vance dodge in marshfield missouri for the warranty work to be performed. The service manager came back about 3 1/2 hours later and told me that the ball joint was good and within specs. I argued with him about it and explained the above again to him. He refused to check the ball joint again with a floor jack and told me to leave. I went over and spoke with the manager of the dealership who sold me the truck and explained what just happened and showed him the tire. There is no camber adjustment for this truck and explained how the ball joint was bad. He asked me to call back tomorrow and speak with the general manager. This is only 1 of 3 dealings i've had with this service department. All in which they were wrong and trying to make me pay for warranty work which they refused to fix. |
Vehicle Mileage at Failure | 48900 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | HARTVILLE, MO |
VIN pattern | 3C63RRKLXEGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 25/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |