Issue ID | 1141049 |
Internal NHTSA # | 10666982 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 3500 |
Model Year | 2014 |
File date | 27/11/14 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I bought a brand new 2013 ram laramie longhorn 1 ton 4x4 truck with the aisin transmission in july 2013. The truck would buck/jerk . It went back to the dealer numerous times. Each time i was told that there was a "software update," that might fix the problem. After numerous updates & no fix, the dealer consulted w/ the engineers at ram, in which it was advised for the dealer to try & replace the torq converter. The torq converter did not fix the problem. The truck was not safe to drive. I hired a lemon law attorney & chrysler bought the truck back & gave me a 2014 laramie longhorn 3500. On november 21, 2014 i picked up the new truck. On november 27th, 2014 while driving thru town at approx 40mph & the truck started the same bucking/jerking. I took the truck back to the local dealership (hatch motor company in snowflake, az) on december 3, 2014. The tech was able to drive the truck & duplicate the bucking/jerking. The service manager called ram & was advised this is a "normal driving condition." the truck then sat at the dealer for 12 days while the chrysler regional rep/manager, [xxx] came out & drove my truck & was able to duplicate the bucking/jerking. The rep also drove a 2015 truck on the dealers lot along w/ 3 others & they all have the same bucking/jerking problem. So at this time chrysler is telling me that it is a "normal driving condition" for their trucks to buck/jerk at speeds less than approx 45mph or less. They consider 45mph an "abnormal driving condition" making the bucking/jerking a "normal driving condition." i have this stated in writing on my service invoice & would be happy to provide this to you. What i want is some sort of resolution. I'm stuck with a $60k truck that i cant safely drive. Its not safe to have a truck "bucking/jerking" especially while driving thru traffic in which you're always driving less than 45mph. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 400 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | OVERGAARD, AZ |
VIN pattern | 3C63R3FL0EGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 18/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 40 |
DoT tire identifier | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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