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2013 Ram 3500 Fuel Propulsion System Problems, Complaints and Defects

Issue ID	1282734
Internal NHTSA #	10864479
Manufacurer	Chrysler (FCA US LLC)
Brand	RAM
Model	3500
Model Year	2013
File date	28/01/15
Component	FUEL/PROPULSION SYSTEM
Product type code	VEHICLE
Description of the problem	On dec. 15, 2014 i received a recall on my 2013 dodge ram 2500 diesel. The recall was for a inline fuel heater that may catch fire, it had no apparent fix, no parts, no instructions and no timeline as to when it would or could be fixed. I called the dealership and spoke to the service manager about my concerns, he told me that it was a remote possibility next to none, that the vehicle would catch fire. I asked him if i could park it inside and he said yes, and that the recall was just being sent out as a precaution. On the evening of jan 28th 2015 at approximately 0:920 pm smoke detectors alerted my dog and he woke me up. I woke my wife up yelling (fire) i panicked i took in a deep breath covered my mouth with my forearm, opened the personal entry door and stepped inside the garage not realizing how bad it was. The amount of heat being generated from the diesel fuel and the structure was so hot the back draft pulled the door out of my hand trapping me in the garage and because it was a schlage combination style there was no turning back, all i could see was complete black and red, red flames was shooting out from under my truck. My neighbor was kicking on my garage door yelling to wake up. I panicked again and hit the up button on the main garage door hoping to make a run for it, the garage door went up about a foot and fell hard because it pulled the door motor from the mounting brackets. I knew the only way out was the front door i used the side of the dodge as a guide and burnt my left hand, made it out the door and my neighbor handed me the garden hose hanging on the fence. All fire reports indicate the fire started under the hood of the dodge, the fire investigator from chrysler said in front of laramie county arson investigators that it originated at the fuel heater. State farm may have settled with dodge. Please read attachment.
Vehicle Mileage at Failure	6700
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	CHEYENNE, WY
VIN pattern	3C6UR5LL5DGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	Y
Was incedent reported to police?	N
Was medical attention required?	Y
Was part original equipment?
No. of injured persons	1
No. of fatalities
Date of purchase	18/01/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
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Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

5TDABAB67RS004840 WBAUE31010E177613 WVWZZZ16ZGM012811 1HGCM66525A047489 55SWF6EB0GU152263 X7LJA13BAM1000723 JNRAS15Y69M502312 WDD2211771A316087 WVWZZZ16ZCM055058 VXKUSHNEKNW118507 WDD2120476L002591 WDB2030425A454716

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2013 Ram 3500 Fuel Propulsion System Problems, Complaints and Defects, Recalls and Failures

2013 Ram 3500 Fuel Propulsion System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?