Issue ID | 1231688 |
Internal NHTSA # | 10785161 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 3500 |
Model Year | 2013 |
File date | 15/10/15 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | My vehicle is in the shop for a 5th time for the same issue of the engine light comes on, message said error with def system , call dealer. Then message came up and said in 200 miles truck will shut down to only 5 mph. The dealership and now warranty is refusing to fix it again basing their case on "contaminated def" fluid as the cause. I was told this is an issue on these trucks and to fix would be $1700 out of pocket even though it is still under warranty. Once the def was called "contaminated", everyone starting calling me asking for $ to repair the system saying it was my fault the fluid got contaminated. Distance driven from def error code 3 repair at the dealer to def error code 4, less than 100 miles and no def fluid was added since it left the dealer. The problem is recurring and no one wants to fix it. Truck is sitting at the dealer and cannot be driven due to the 200 mile shut down safety issue. |
Vehicle Mileage at Failure | 60000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | HOCKLEY, TX |
VIN pattern | 3C63RPGLXDGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 18/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |