Issue ID | 1512449 |
Internal NHTSA # | 11150380 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 3500 |
Model Year | 2011 |
File date | 25/09/18 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | N49 / nhtsa 13v-529; #2 of the recall states they will repurchase your vehicle. We took that option. It was inspected by michael (xxxx) around 09/14/18. 09/18/18 we were offered $13,558 by jasmine (xxxxx). Rick (xxxx) signed the offer 09/25/18. Copy of the title front and back was faxed to 844-840-3737 per their request. A 10 day payoff was faxed by usaa. As of today 11/09/18, 2:30pm dodge agent has not contacted me to turn this vehicle in. November 1st i spoke with someone at 800-583-1403, ref# 57174908 (case number) and they assured me that linda (xxx) received the paperwork 10/19/18 and that it would settle soon. I was advised by someone at dodge and also jasmine that the check had already been cut. Jasmine also called and assured me that we would settle by friday 11/09/18. I called dodge today and now they say the check is in process. I reminded them that all their calls are recorded and that i was requesting to speak with a supervisor. They inform me none are available. I advised i want a return phone call by 3pm today. That i continue to get the run around and then lied to about whether the check is or has not been processed yet. I sent jasmine an email and reminded her she said this would only take 10 days and now as of today it is 45 days since the process has started. I have a copy of our signed agreement. You can request a copy of all my phones call from dodge and jasmine (xxxxxx). I have had 2 strokes, my husband died october 6th this year. This whole episode is a tremendous about of stress on me. I started crying one of my phone calls to dodge. They should never agreed to the buy back if their intention was to drag their feet. Here it is 3pm as i requested a call back even if they did not have an answer for me. No call back. (xxxx) rick (xxxx) is my husband. He died 10/06/18. Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 250000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | TULSA, OK |
VIN pattern | 3D6WF4EL3BGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
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Date of purchase | 15/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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Was defective tire repaired? | |
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