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2011 Ram 3500 Seats Front Assembly Seat Heater Cooler Problems, Complaints and Defects

Issue ID	899491
Internal NHTSA #	10441939
Manufacurer	Chrysler (FCA US LLC)
Brand	RAM
Model	3500
Model Year	2011
File date	28/12/10
Component	SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Product type code	VEHICLE
Description of the problem	This vehicle was bought new october 2010 and in december 2010 we had took it to be serviced because when you turned on the heated seat, you could smell an electrical burning smell. Dodge ordered a new seat pad and replaced it on 1/11/11 and when we took it in we also made them aware that the power seat entry had stopped working and when you used the switch to move the seat back, it went all the way forward nearly pinning my husband in the seat between the steering wheel and seat. Dodge recalibrated the drivers seat, but seat still never functioned correctly. On 2/15/11 i took the truck back to dodge due to the heated seat not working properly and still smelling an electrical burning smell when in use. Dodge told me that they couldn't find anything wrong and that it was possibly just the "new" wearing off. The power seat never worked properly and we would just leave it in one position and try not to move it. If you did move it sometimes you could hear a clicking noise. Spring came and we didn't use the heated seat. On 12/25/11 we attempted to use the heated seats and they did not heat but we smelt electrical smell again. We promptly disengaged the heat. On 12/27/11 my husband was driving the truck to the dodge house and an electrical fire started from below his seat and the seat began moving on its own forward attempting to pin him between the seat and steering wheel. Thank goodness he was able to push his feet foward to push back on the seat, get the vehicle stopped and get out! He sustained a burn to his left thigh. Needless to say the "new" has all burnt off now. The truck is a total loss. *kb
Vehicle Mileage at Failure	5157
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	WHITEWRIGHT, TX
VIN pattern	3D73Y4HL1BGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	Y
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	1
No. of fatalities	0
Date of purchase	24/01/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	4WD
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1VWBN7A31CC078850 TRUZZZFV6N1001455 JLBFE71CBSKU50226 5TFHW5F19JX712353 4T1BE46KX7U607712 1NXBR32E76Z593927 4T1BF1FKXEU763810 JSAFHV81S00102707 1J4FA39S55P373816 55SWF4KB6HU188145 3FTTW8S92RRA87628 2HKRW2H90NH669013

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2011 Ram 3500 Seats Front Assembly Seat Heater Cooler Problems, Complaints and Defects, Recalls and Failures

2011 Ram 3500 Seats Front Assembly Seat Heater Cooler Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?