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2010 Ram 3500 Suspension Problems, Complaints and Defects

Issue ID	914306
Internal NHTSA #	10453821
Manufacurer	Chrysler (FCA US LLC)
Brand	RAM
Model	3500
Model Year	2010
File date	30/03/12
Component	SUSPENSION
Product type code	VEHICLE
Description of the problem	On 10-17-11, i took truck to 5-star dodge @3068 riverside dr-macon, ga 31210. It had 4 recalls - k-17,k-33,k-34 and l-16. The l-16 being left tie rod end. I pick truck up 10-18-11(tues). Sat - 10-22-11 i called service dept and tell them my steering wheel is not aligned and truck is pulling to right. They tell me to bring in 10-24-11 and they will take care of it. The steering wheel centered and truck alignment done. On 11-5-11, called service center to report that my new tires on front were showing wire sticking out and it was vibrating in front. Again it was sat and no one was there to look at it, so i took it back on 11-7-11, the dealership had to replace to front tires and said they were sending it to the warner robins dealership for the alignment, they could not do it, so they sent it to raffeild tire in warner robins. Upon picking truck up they tell me it is still not aligned. So i recommended a tire business in bolingbroke that works on big trucks and i knew they could align it, they do all our work trucks and we have never had any problems. Now 3-30-12, i pick up a load of hay for horses(2400lbs plus trailer) and come home, i leave to pick up my daughter from school and i loose control of truck in alley at cemetery behind our house, the left tie rod end is broken. The truck cannot be towed, it has to be repaired on sight. I called the dealership to report this and they do not seem concerned and never called me back to check status of truck. I had watts service center come and look at truck and replace the left tie rod end. It is my belief that the recall was never done (l-16) on my truck, i have the part that was taken off and it looks to be the original left tie rod end that came on truck when purchased . I had nothing but problems ever since i took the truck in and its only been 5 1/2 months since the recall. Did they get paid for something they didn't do?
Vehicle Mileage at Failure	42000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	FORSYTH, GA
VIN pattern	3D73Y4CL2AGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	18/01/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type
Transmission type
Vehicle speed	3
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

5HD1FBW176Y684867 XW8LJ6NS8KH414207 SMTTTA14FAD578756 VXKF3DGXTN1012636 1FTHF25F7VEA58028 WVGZZZ1TZBW078223 LVZA42F97DC528556 WBAKX61080C196884 JTHCK262472015237 MR053ZEE206104285 JTJGF10U310087770 WBA1R5104K5K56411

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2010 Ram 3500 Suspension Problems, Complaints and Defects, Recalls and Failures

2010 Ram 3500 Suspension Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?