Issue ID | 1238387 |
Internal NHTSA # | 10790013 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 3500 |
Model Year | 2010 |
File date | 01/10/15 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | I filed a claim with fca regarding the ability to surrender my vehicle under the consent order reached with fca in july 2015 . I submitted my claim with them on 10/1/2015. I been given nothing but a run around. I notified fca on 9/04/2015 regarding my desire to be apart of the recall process. I have submitted all documents requested. I called on 10/27/2015 and was told that the fca had major problems with the recall process and that there was no current solution. My last contact was on 11/2/2015 when i was asked for a current pay off which i responded on 11/3/2015. I just received last week the recall notice for the fuel heater issue, but nothing on the steering recall. A dodge dealer that i was to work with in huntington beach ca. Which i bought a replacement vehicle because the representative that i spoke with on 10/1/2015 stated that i should not drive my vehicle my dodge ram if i am concerned with my personnel safety, is now is presenting issues with me regarding the recall process as well as with the 2 vehicles i purchased on 10/4/2015. I lost the use of the additional incentive that was supposed to be offered. The value of my vehicle continues to decline, and i now required to make an additional payment on a loan for a vehicle i not driving, am not receiving the full retail value, and am being subjected to poor treatment by a private dealership who states that they had no involvement with the initial sale of the vehicle. Please help |
Vehicle Mileage at Failure | 58700 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | RUNNING SPRINGS, CA |
VIN pattern | 3D73Y4HL4AGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 18/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |