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2010 Ram 3500 Steering Problems, Complaints and Defects

Issue ID	1055956
Internal NHTSA #	10578412
Manufacurer	Chrysler (FCA US LLC)
Brand	RAM
Model	3500
Model Year	2010
File date	08/04/14
Component	STEERING
Product type code	VEHICLE
Description of the problem	I have the original tires on it still. I don't off road nor do i use it for commercial use. In nov 2011, with 19k miles, i had the left tie rod replaced as the ball joint part wore out and was hanging. Then i got the notice in dec 13 of this new tie rod issue, i thought it to be one in the same. I departed my house for work. With no notice, as i was backed out a dirt driveway, i heard a pop, it sounded like something was dragging. I stopped, looking under the front and back thinking i had picked up something, there was nothing. As i tried to move forward, the scraping sound appeared again, i stopped, looked up under the front end finding the drag link hanging about 8 inches off the tie rod end. I called the dodge contact number in the book. This was 340 am.. I explained what happened and he stated that he would build a job order for it. I contacted the dealer,(8 am) he asked me to look at the drag link and see what type of stabilizer system i had mounted on it. I had 2 u bolt connectors about half mass of the drag link. The dealership then stated that knowing that, i needed to have the drag link replaced, and that it would be covered under this recall. He then stated that as it was mounted, the stabilizer didn't allow the drag link to rotate properly causing undue stress on the tie rod end joint. I was then told that the dealership had inspected 15 trucks so far and all 15 needed these parts replaced, but dodge still didn't' have the replacement parts available and wouldn't be until around the 14th of april 14. Mind you this recall was put out in dec 2013 4 months ago.... Still as of today with no parts currently available.. I wanted to talk to a supervisor, she said their office doesn't work like that..... Every one has a supervisor some place.... She stated the conversation was recorded, and continued to try to push me off to the road side assistance folks.
Vehicle Mileage at Failure	61700
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	PINCONNING , MI
VIN pattern	3D73Y4CL0AGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	15/01/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type
Transmission type
Vehicle speed	2
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1GCFG15XX81154464 VF1BR1F0H42959285 YV1622FS3C2136974 WBA1G9C51GV599285 VF7XS9HM0DZ004718 1HGEJ8241XL018549 KMHK581GFKU045495 3C4NJDAN6RT599992 1N4AL21E38N444166 JF2SKEDC8KH480153 5NMSG73D39H275502 WDD2314731F001188

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2010 Ram 3500 Steering Problems, Complaints and Defects, Recalls and Failures

2010 Ram 3500 Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?