Issue ID | 1585956 |
Internal NHTSA # | 11234651 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 2500 |
Model Year | 2016 |
File date | 23/07/19 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Received a recall earlier this year in ref. To my 2016 ram 2500 diesel. The steering drag link could come loose and cause an accident. A few months ago i was sent another notice that the repairs have begun. It was suppose to be a 2 hours fix and i was directed to take it to the dealership. On july14, 2019 i called ourisman dodge ram jeep of bowie maryland and made an appointment for the repair for july 23, 2019 at 8:20 hours. I arrive slightly early and was confronted by an unknown service rep who told me that i could not have an appointment because they were not accepting or scheduling any recall repairs on the ram trucks. I assured him that i had made an appointment and since this was such a dangerous recall, i need my vehicle serviced. He refused. He did say that he would take the truck, but it may be 3-4 weeks before he had time to look at it. I thought that was unacceptable. He stated that all maryland dealerships were "backed up" and would not complete the recall work. He told me to go to virginia and have the work done. I purchased this truck from this dealership and though that was poor customer service. I called the service manager (scott donaldson) and it's been 2 days and he has not returned my telephone calls. Can a dealership refuse to honor recall/warranty work?? |
Vehicle Mileage at Failure | 7500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | BOWIE, MD |
VIN pattern | 3C6UR5FL4GGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 14/05/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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