Issue ID | 1196628 |
Internal NHTSA # | 10731952 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 2500 |
Model Year | 2010 |
File date | 15/12/14 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | In dec. 2014 i received recall p65 / nhtsa 14v-635. Contacted folsom lake dodge in folsom, ca and was told "corporate has not sent us the parts". Contact again in february and was told nhtsa had no authority to compel the dealership to honor the recall and that corporate is the responsible party and that i should contact corporate... I was given a number to call. Called the number and was told that the local dealer would be sent the required parts and it would be taken care of. June i went to the dealer in person and was told confidentially that "we are never going to get the parts". I was told that the service department had never encountered this particular recall problem and not to worry about it. I am sum what concerned about using my vehicle, especially on long hauls with our trailer. I there any way for your department to motivate corporate to send the parts to the dealer? |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | JACKSON, CA |
VIN pattern | 3D7UT2CL8AGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 14/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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Was defective tire repaired? | |
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Type of child seat code | |
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Dealer's name | |
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