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2017 RAM 2500 Steering Problems, Complaints and Defects

Issue ID	1637716
Internal NHTSA #	11301233
Manufacurer	Chrysler (FCA US LLC)
Brand	RAM
Model	2500
Model Year	2017
File date	01/02/19
Component	STEERING
Product type code	VEHICLE
Description of the problem	I sent your organization an email regarding this issue, request 259479 and received a reply . The issue is the fca mandated drag link recall in effect for my truck. The fca recall "fix" which they say was approved by you, involves welding the jamb nuts to the adjustment collar on the drag link, which locks the entire assembly together. The problem is this fix eliminates the ability to set the steer ahead adjustment for future wheel alignments and how many times can the parts be cut and welded for future wheel alignments before the drag link is no longer able to be used? We purchased our trucks with an adjustable drag link and the recall that fca states your organization approved, alters our trucks from their original design and form. Through no fault of our own, fca installed a defective drag link on our trucks and the only appropriate repair is to replace the entire drag link with the fca revised, adjustable drag link, not welding steering components, which is not approved in general terms by the automotive industry. I have gone to fca and my local dealer and both have refused to replace my drag link with the revised drag link. I will not allow the current recall/fix to be performed as again, it alters my truck from it's original design and form, nor will i pay out of pocket for an aftermarket adjustable drag link, such as the one available from synergy. This is on fca to correct. Whomever at fca proposed welding the drag link adjustment collar to the lock nuts and whomever at your organization approved it should be immediately fired. The nhtsa should read many of the discussion threads on ram forum on this subject and you will see the extreme dissatisfaction of the members on this issue. I'm asking the nhtsa to require fca to replace my defective drag link with the revised fca drag link available. I will not allow the current recall.
Vehicle Mileage at Failure	9000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	DOVER, PA
VIN pattern	3C6UR5CJ1HGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	09/12/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KM8J23A45LU117793 LRWYHCFS0PC764877 JF2SJADC7FH805473 1A8G6E7M86Y139718 SJNFAAJ11U2620372 1FUGGBDV2KLLE7458 WDD1173121N319322 1FTFW1ET9CKE29177 2FMPK4J93JBB35319 WBA81GE04S7S17074 ADNH040000A031888 STEWN72N227066985

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2017 RAM 2500 Steering Problems, Complaints and Defects, Recalls and Failures

2017 RAM 2500 Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?