Issue ID | 1598394 |
Internal NHTSA # | 11253556 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 2500 |
Model Year | 2017 |
File date | 04/06/19 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | I bought the truck new in oct. 2017. Almost right away i felt a pull to either direction when driving but it pulled stronger to the right. I brought it back to browns dodge in medford n. Y. And complained and they "sent it out" for a wheel alignment. I went back because it was still pulling. After a second look by the dealer i was told it was doing what it should. It wasn't. I then took it to an independent place that specializes in wheel alignments. They said they fixed it too. They didn't. I was ready to get rid of the truck until i got the recall notice. I took it back to browns and they welded the drag link and said there are no parts available and i would get a call when they are available. I never received a call and i called and they claim they still do not have the part. I need my truck to drive correctly. The drag link should not be welded. Replacement is needed. It still pulls. I tow trailers. After the drag link was welded the "mechanic" wrote on the service form he test drove it to check for "tow". That is a lie. The truck never left the bay until it was done. I was there. The odo in and out is the same too. I was getting help from fca but now they wont help either. They said someone else will be handling it and contacting me and nobody ever has. The case number is 58281442. Thank you. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | FARMINGVILLE, NY |
VIN pattern | 3C6UR5KL0HGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 10/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Vehicle speed | |
DoT tire identifier | |
Tire size | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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