Issue ID | 1662035 |
Internal NHTSA # | 11325264 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 2500 |
Model Year | 2017 |
File date | 05/05/20 |
Component | ENGINE AND ENGINE COOLING:COOLING SYSTEM |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2017 ram 2500. The contact received notification of nhtsa campaign number: 19v818000 (equipment, engine and engine cooling) approximately six months ago, the contact called hendricks chrysler jeep ram fiat of concord dealer (7630 hendricks auto plaza, concord, nc 28027) who confirmed that the parts were not available. The contact stated that when engine was idling it would vibrate. The contact then stated that recently, while driving a burning odor was detected, he turned of the vehicle, opened the hood and saw smoke in the engine compartment. The contact stated that the cooling fan fails to operate. The dealer was called several times and informed that the recall remedy parts were not available. The contact stated that he did not call the dealer to make them aware of the latest failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 385,000. Vin tool confirms parts not available (19v818000). |
Vehicle Mileage at Failure | 385000 |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | CONCORDE, NC |
VIN pattern | 3C6TRVDG4HEXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | Y |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 10/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |