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2020 Mercedes-Benz METRIS Electrical System Software Recall


NHTSA Recall #	180282
NHTSA Compaign #	21V055000
MFG Compaign #	VSXHERMPOS
Manufacturer	Daimler Vans USA, LLC
Supplier	MERCEDES-BENZ
Brand	MERCEDES-BENZ
Model	METRIS
Model Year	2020
Component	ELECTRICAL SYSTEM:SOFTWARE
Date of notification	04/12/24
Begin date of manufacuring	04/12/24
End date of manufacturing	04/12/24
Type of recall	V
Recall initiator	MFR
Report received	05/02/21
Report created	08/02/21
Regulation part number
FMV safety standard number
Estimated number of affected units	84345
Defect summary	Daimler vans usa, llc (dvusa) is recalling certain 2016-2020 mercedes-benz metris and 2019-2020 mercedes-benz sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence summary	Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective action	Dvusa will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin april 6, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vsxhermpos.
Recall notes	Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153).

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WF0UXXLTRU9M35951 1FTBR1C89LKAS1320 VF3CAHMZ0ET111551 VF1JZ1PB147729075 KNAC381AFPA149868 4T3BA3BB8AU019107 TMBAF73T799018151 TMBCT21Z2C2151881 1LNHM81W34Y640991 SJNFEAJ11U1809283 WDD2052141F890786 JALC4W164M7006919

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2020 Mercedes-Benz METRIS Electrical System Software Recall

2020 Mercedes-Benz METRIS Electrical System Software Recall

What is Recall?

What is Failure?

What is Defect?