2020 Mercedes-Benz METRIS Electrical System Software Recall

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2020 Mercedes-Benz METRIS Electrical System Software Recall

 NHTSA Recall #180282
NHTSA Compaign #21V055000
 ManufacturerDaimler Vans USA, LLC
 Model Year2020
 Date of notification17/08/22
 Begin date of manufacuring17/08/22
 End date of manufacturing17/08/22
Type of recallV
Recall initiatorMFR
 Report received05/02/21
 Report created08/02/21
Regulation part number
FMV safety standard number
Estimated number of affected units84345
 Defect summaryDaimler vans usa, llc (dvusa) is recalling certain 2016-2020 mercedes-benz metris and 2019-2020 mercedes-benz sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
 Consequence summaryFailure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
 Corrective actionDvusa will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin april 6, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vsxhermpos.
 Recall notesOwners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153).

  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.



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