Issue ID | 1687331 |
Internal NHTSA # | 11352930 |
Manufacurer | Mazda Motor Corp. |
Brand | MAZDA |
Model | MAZDA6 |
Model Year | 2016 |
File date | 22/08/20 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | My infotainment unit is in a constant reboot. I cannot access my car settings or radio or bluetooth, and the rear view camera is not working every time. It was fine and then it wasnt. I took it to the dealer and they told me it would be 1500 dollars. I see a lot of people with this problem in my research. I think this should be a recall because it is a safety issue since i cannot access my car settings, my camera is not working and my alert for when someone is behind me is also not working. I have a video of the reboot. It is also very distracting to be driving with a computer that is constantly rebooting. The system is rebooting when the car is on, while driving and while sitting still. I reached out to mazda who said it is not a recall yet but if i paid for the fix and they did call a recall i would get reimbursed. A 1500 dollar fix for radio is ridiculous and a car that is only 4 years old. The computer malfunctioned is my only guess and they should have to replace it since it is a safety issue and multiple people are having the same issue. Please help. I have a safety inspection due at the end of this month and im not sure it will pass. |
Vehicle Mileage at Failure | 60000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SAINT PETERS, MO |
VIN pattern | JM1GJ1T5XG1XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 09/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |