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2014 Mazda MAZDA3 Equipment Electrical Navigational System(glob Problems, Complaints and Defects

Issue ID	1124050
Internal NHTSA #	10649609
Manufacurer	Mazda Motor Corp.
Brand	MAZDA
Model	MAZDA3
Model Year	2014
File date	26/09/14
Component	EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOB
Product type code	VEHICLE
Description of the problem	I have had two continuous issues with my 2014 mazda 3; the navigation system shuts down and then begin a cycle of continuously shutting down a rebooting and the heads up display at times does not pop up when i start the vehicle. The only way to stop this is to pull over, shut off the car and then start it back up again (this generally fixes both the navigation and hud issue, although these issues do not seem to be related as the have not occurred at the same time before.) this certainly seems like a software issue as rebooting does fix the problem. This happened multiple times and mostly occurs at the end of long trips, when i need it most. In some instances this has led me to take wrong turns in heavy traffic or forced me to pull over in heavy traffic in order to figure out where i am going. Mazda needs to deal with these issues as they can pose a safety hazard to those following the navigation directions. As always do not depend solely on a navigation system, especially the one in the 2014 mazda3. It will enter into a cycle of continually shutting down and rebooting when you need it most. I have brought my vehicle to a dealer to update the software to the latest version a few months ago, it did not fix the problem. I went to a dealer for a recent oil change i mentioned the problem and they did not even seem to know what the latest software version was or why i would want it updated. I hope that most dealers would update the software for a car under warranty when they complete an oil change, or at the very least know and make the customer aware a newer version of the software is out so an update can be scheduled. I plan to complete this update, but no one at the mazda service center i went to was able to tell me what the update changed/fixed. I am highly disappointed in the vehicle's navigation and hud. Caveat emptor when buying a year one model.
Vehicle Mileage at Failure	17000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	MEADVILLE, PA
VIN pattern	JM1BM1V35E1XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	11/10/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type	FWD
Transmission type
Vehicle speed	20
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1N4AL3AP0EN238214 SALCA2BB3GH583611 W1K2221211A558495 WDB9302131L349694 SB1BJ56LX0E084470 JN8AF5MV9BT019545 KMHDH41EBFU524346 W1N2476122W087361 U5YHM81BAHL230068 KMFWUH7JP3U547229 JHHUCK1F60K049941 JMZKEN91800519879

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2014 Mazda MAZDA3 Equipment Electrical Navigational System(glob Problems, Complaints and Defects, Recalls and Failures

2014 Mazda MAZDA3 Equipment Electrical Navigational System(glob Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?