Issue ID | 1670127 |
Internal NHTSA # | 11331046 |
Manufacurer | Ford Motor Company |
Brand | LINCOLN |
Model | NAVIGATOR |
Model Year | 2015 |
File date | 26/06/20 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Over the past few weeks the air conditioner blower on my 2015 lincoln navigator would just stop working. We took it to the firestone complete auto care and they said it needed freon. $300 later, i was back on the road. But a few hours later, the blower stopped working again. I took it back and after investigation found a "special service message ssm47797" a poor electrical connection at the blower motor speed control. Firestone said the connection had "burned up" and it should be covered under my certified used car warranty - but when i called woodhouse lincoln mercury, they said it was "just a ssm" and it would not be covered. In addition, they could not even take a look at it until "next week sometime". I told the person on the phone that i needed to go to kansas city for the weekend, but he did not care. Firestone is fixing it, but it is $530. My question is, if something is able to burn up under the hood of my car - and the dealership knows about it, shouldn't there be a recall notice sent to all lincoln owners? |
Vehicle Mileage at Failure | 85000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | OMAHA, NE |
VIN pattern | 5LMJJ2JT0FEXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 19/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |