Issue ID | 1408295 |
Internal NHTSA # | 11023956 |
Manufacurer | Ford Motor Company |
Brand | LINCOLN |
Model | NAVIGATOR |
Model Year | 2012 |
File date | 22/08/17 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2012 lincoln navigator. While driving 25 mph, the vehicle downshifted from second to first gear without warning. The vehicle was taken to robert hudson ford lincoln mercury (2316 1st ave se, moultrie, ga 31788, (229) 985-6603) where it was diagnosed that the pcm needed recalibaration. The vehicle was repaired; however, the software update failed to correct the failure. Additionally, the contact stated that the vehicle was difficult to shift from park to the drive gear. The contact stated that the vehicle was repaired, but the failure recurred. The contact stated that the vehicle was currently being repaired again for both failures. On several occasions while driving, the electrical system failed and caused the vehicle to stall. The contact stated that the instrument cluster, interior lighting, and exterior lighting failed. The manufacturer was notified of the failures and provided case number: cas-13124389. The approximate failure mileage was 30,000. |
Vehicle Mileage at Failure | 30000 |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | MOULTRIE, GA |
VIN pattern | 5LMJJ3H5XCEXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 15/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 25 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |