Issue ID | 1637985 |
Internal NHTSA # | 11301416 |
Manufacurer | Toyota Motor Corporation |
Brand | LEXUS |
Model | RX |
Model Year | 2007 |
File date | 04/11/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | We are the original owner of a 2007 lexus rx 350. The dashboard has been cracking and crumbling apart, posing a significant safety concern. For example, the airbag unit is built into the dashboard. Dashboard degradation also affects visibility as it reflects in the windshield and crumbling pieces fall off during driving. Upon further research, a 2014 class action lawsuit prompted a warranty enhancement in 2015-2017 to cover the dashboards of several lexus model vehicles, including our 2007 rx 350. Unfortunately, we never received any notification of this warranty program, so we were unaware of it until now, after it has expired. We have contacted our local dealership, stevens creek lexus in san jose, california, as well as toyota and lexus corporate, without resolution. As we never received notice of the warranty replacement program, we would appreciate a goodwill coverage for replacing our dashboard. |
Vehicle Mileage at Failure | 0 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | FREMONT, CA |
VIN pattern | JTJHK31U572XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 16/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
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Dealer's ZIP code |