Issue ID | 1092575 |
Internal NHTSA # | 10617060 |
Manufacurer | Toyota Motor Corporation |
Brand | LEXUS |
Model | IS |
Model Year | 2008 |
File date | 11/03/14 |
Component | STRUCTURE |
Product type code | VEHICLE |
Description of the problem | I have a 2008 lexus is250 that is out of warranty. The dashboard and door panels literally started melting. I contacted toyota/lexus a few months ago since not only was the dashboard melting by the day but the door panels are also melting ruining several pairs of pants. I was told that the vehicle was out of warranty & that there was nothing they could do. After several calls, i received a call from lexus stating they would replace the dashboard but i was responsible for the labor. I told them i should not have to pay for anything since it's a manufacturer's defect but they said that the labor was my responsibility. So i went ahead and paid the labor and had the dash replaced. Although lexus also agreed to replace my door panels, the labor cost of $1,300. 00 was absurd and again my responsibility according to lexus. I wasn't going to pay that amount that's crazy. So my door panels continue to melt. At this point i want to file a complaint to get reimbursed for the $600. 00 labor i had to pay for the dashboard and would like lexus to replace my door panel at no charge to me. *js |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | HIALEAH, FL |
VIN pattern | JTHBK262782XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 22/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | RWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |