Issue ID | 1363234 |
Internal NHTSA # | 10965963 |
Manufacurer | Toyota Motor Corporation |
Brand | LEXUS |
Model | IS |
Model Year | 2008 |
File date | 01/04/16 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | Takata recall the local lexus dealer and car maker, lexus automobiles, are taking an unacceptably long time to remedy this life-threatening defect. This week i have received a letter from the car maker with a warning to not let anyone sit in the front passenger seat when the car is being operated. This is the second mailing i have received, and the problem is described as more critical with each mailing. Since june of 2016 i have been on a waiting list with the local dealer to have the takata device replaced. This delay is not a reasonable period to wait. Furthermore the local dealer, lexus of thousand oaks, is not diligent in assigning people to the recall repair waiting list. My wife called the dealer twice in early 2016 and was assured that our car was assigned. I visited the dealer in summer of 2016 and found that our car was not on the dealer recall repair list. So, only by visiting the dealer was i able to definitely be assigned to the list. Very poor oversight by the car maker of a critical issue being handled by the dealer. The car maker should step-up and create a waiting list website that schedules appointments at any local dealer that is ready to repair. Some fair method of assigning priorities should be clearly publicized for all car owners affected. The car maker has to be more involved with this recall effort and take the main responsibility away from the dealer. Very, very disappointing to say the least. |
Vehicle Mileage at Failure | 83000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | NEWBURY PARK, CA |
VIN pattern | JTHBE262182XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 24/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
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Dealer's ZIP code |