Issue ID | 1619609 |
Internal NHTSA # | 11280744 |
Manufacurer | Toyota Motor Corporation |
Brand | LEXUS |
Model | IS |
Model Year | 2007 |
File date | 18/11/16 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | My dashboard has a sticky substance, causing a glare on my windshield and blocking my ability to see out of my front window. I recently learned lexus has been aware of this issue for years, but only considered it a "cosmetic defect." however, per the photographs, this defect is causing significant impairment to my ability to see out. I have had my car serviced at nalley lexus in smyrna, ga since i first owned it and the recall was never brought to my attention because they deemed it "cosmetic." i have sent pictures to lexus's corporate offices showing the blocked visibility - the same pictures i am attaching to this claim. They offered me $400 towards the $2000-2500 replacement cost. I am unsure of the exact date which the issue started. It has progressively worsened. Only in the past month did i begin searching online for solutions and found this is a well-known lexus/toyota defect. Lexus should be required to notify customers of any defect at their dealers, not just ones they deem as safety. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ATLANTA, GA |
VIN pattern | JTHCK262572XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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No. of fatalities | |
Date of purchase | 07/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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DoT tire identifier | |
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Was defective tire repaired? | |
Date of manufacture | |
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Type of restraint | |
Dealer's name | |
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