Issue ID | 1139873 |
Internal NHTSA # | 10664153 |
Manufacurer | Toyota Motor Corporation |
Brand | LEXUS |
Model | IS 250 |
Model Year | 2014 |
File date | 02/12/14 |
Component | VEHICLE SPEED CONTROL |
Product type code | VEHICLE |
Description of the problem | On dec. 2, 2014, i was entering a walgreen's parking lot in my leased 2014 lexus is 250, which i had owned for only 4 months with 1740 miles. Moving at 5mph or less, i turned the wheel to enter a parking space, when the car suddenly accelerated and took off. I pressed the brakes to the floor and nothing happened. The car jumped up over a planted median filled with bushes, trees and a phone pole. The front tires became lodged in mud and that stopped the car. I missed the telephone pole by less than 1 foot. Luckily, i had an individual witness the entire episode. I telephoned lexus emergency services and lexus customer relations immediately. The car had to be removed from the median by a tow company and was taken to the dealership where purchased. After examining the car from dec. 3-dec. 10, the dealership claims there is body damage but no mechanical problem with the car. The dealer called on dec. 10 saying the car was ready to be picked up. I noted inaccurate data in the service report from what i told the service manager originally, and i was given no information as to follow-up on this matter. I was simply told that lexus corporate had been out to see the underside damage to the vehicle.(front bumper, paint, cracks on base of bumper), and that i would hear from them in 10 days. I called lexus corporate and was told that the matter is now in the legal dept. And that it would be far more than 10 days for a response. Rather, i could expect a call in 4/6 weeks or longer. I am now driving a leased vehicle that i am very scared to operate, not knowing when a similar incident could occur where i could be killed or injure or kill someone else. Lexus, particularly the dealership, appears to be wanting to distance themselves as far from possible from finding a suitable resolution. |
Vehicle Mileage at Failure | 1740 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | FORT LAUDERDALE, FL |
VIN pattern | JTHBF1D22E5XXXXXX |
Was vehicle invloved in a crash? | Y |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 22/06/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | RWD |
Transmission type | |
Vehicle speed | 5 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |