Issue ID | 1570789 |
Internal NHTSA # | 11218381 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SORENTO |
Model Year | 2019 |
File date | 08/05/19 |
Component | VEHICLE SPEED CONTROL |
Product type code | VEHICLE |
Description of the problem | We purchased a 2019 kia sorento sxl on may 4, 2019, and took delivery on may 6, 2019. The first day that i drove the car it stumbled when i tried to pull out from a stop. I thought it might be a fluke or a computer learning event but it continues to happen occasionally. We have had two close calls trying to merge into traffic when the car starts to pull-out then it stumbles with no accelerator response for a few seconds, then it takes off like a shot. I joined the kia forum to see if anyone else reported this happening and found that several owners had the same complaint. They all say that the dealership claims that there is nothing wrong and that the vehicle is operating as designed. We now own a car that we are afraid to drive because it happens sporadically and you cannot predict when it will happen again. I called jim shorkey kia and explained the problem and was told that people have to learn how electric throttle controls (fly-by-wire) operate. That is garbage because our 2011 equinox and my 2014 cadillac cts sportwagon are both fly by wire and neither of them has ever exhibited this phenomenon. When jim shorkey checked for codes and drove the car for 11 miles they told me that the new 8-speed transmission might be the problem but there no programming updates for it yet. I know a little bit about cars having worked as a mechanic for over 50 years and am positive that this is not acceptable. I believe it to be in the redundant app sensor to the throttle motor and computer control system. I am afraid that this will result in accidents with severe injuries and damage. I feel that kia should recall these cars and find a proper fix. |
Vehicle Mileage at Failure | 45 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | PITTSBURGH, PA |
VIN pattern | 5XYPKDA51KGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 13/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |