Issue ID | 789257 |
Internal NHTSA # | 10329723 |
Manufacurer | HYUNDAI-KIA AMERICA TECHNICAL CENTER INC |
Brand | KIA |
Model | SORENTO |
Model Year | 2004 |
File date | 08/05/10 |
Component | ENGINE AND ENGINE COOLING |
Product type code | VEHICLE |
Description of the problem | Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6) we have a 2004 kia sorento automobile that had an issue with the crankshaft bolt in sept. 2009. The repair cost over $1000. 00. We later found out that there was some kind of "repair campaign" (sc072) for the same issue. When we contacted kia customer service for repair reimbursement we were told our vehicle was manufactured 11 days after the vehicles involved in the recall. Kia offered no grace period and told us there was nothing they could do. On saturday, 5/8/10, the same bolt broke again which renders the vehicle undriveable. If this bolt were to break while the vehicle was operating at highway speed the consequences would be catastrophic. The vehicle has been towed back to bill dodge kia in westbrook, me. Again for repair, and has been documented as kia case # [xxx] . The case was opened by contacting kia customer service (albert) at 800-333-4542, ext. 45060. The kia regional manager for this part of the u. S. Is gary airoldi and kia would not provide any additional contact information for mr. Airoldi. I can |
Vehicle Mileage at Failure | 80000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | SOUTH PORTLAND, ME |
VIN pattern | KNDJC733545XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 26/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 30 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |