Issue ID | 685058 |
Internal NHTSA # | 10235755 |
Manufacurer | HYUNDAI-KIA AMERICA TECHNICAL CENTER INC |
Brand | KIA |
Model | SORENTO |
Model Year | 2004 |
File date | 13/05/08 |
Component | ENGINE AND ENGINE COOLING:ENGINE |
Product type code | VEHICLE |
Description of the problem | I purchased a 2004 kia sorento in july 2004, had a few problems such as brakes wearing out too soon and things like that but the dealership was great to make the repairs at no cost. On may 13, 2008 while sitting out a stop sign in my neighborhood the engine began making a very loud banging noise and then stalled. The check engine light came on and my immediate fear was the engine had blown. I knew the oil and preventive maintenance service work had just performed and now the serento had 61k miles on it. I had a wrecker truck tow the serento to the bayway kia dealership (houston) which is where i had service work done before. The nice service manager named "joe' had the engine inspected and found the engine failed because of a item falling off the fuel injector into a cylinder, thus blowing the engine. "joe" advised the engine repair (replacement) would be covered under warranty because of a known defect. Now it has been 3 months, still no repair, bayway kia is now owned by a different company, thus "joe" is no longer there, and the kia dealership keep stalling on the repair. They only have one certified mechanic who has been snowed under with work. This entire week the certified mechanic is on vacation and twenty-five (25) cars in the repair shop waiting on him... Hummm.... They basically refused to allow me taking it to another dealership because they have the engine taken apart and ordered the replacement parts. What good is a 100k warranty if they keep the vehicle for months and months, while i still pay the finance company? |
Vehicle Mileage at Failure | 61000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | PASADENA, TX |
VIN pattern | KNDJD733145XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 14/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |