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2020 KIA TELLURIDE Visibility Wiper Problems, Complaints and Defects

Issue ID	1647049
Internal NHTSA #	11311188
Manufacurer	Kia Motors America
Brand	KIA
Model	TELLURIDE
Model Year	2020
File date	06/02/20
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	Less than two weeks after i purchased my new kia telluride, the windshield sustained a hit from a small rock while i was driving at 70 mph on a local highway on my way to work. The rock hit sound was louder than when this happened in other cars i have driven. It was very loud. I could see the hit right after on my windshield and couldn't believe it. The diameter and depth of the hit were serious. I took the car immediately to a glass repair vendor per geico. I was told by the service manager that the windshield damage was a compound fracture and that i would need an entire new windshield. Then the technician assigned to work with me told me to go with a patch for now because he could replace the windshield and then this might happen all over again in a few more days. So i have been driving around with a patch since it was fixed sweating every day that the windshield is not going to hold up. Not only this, i have questioned whether or not i can even run this car through a carwash. I am afraid of any pressure being put on the damaged spot will make the hairline cracks get larger because the patched area itself is showing small hairline cracks coming out from the sides and appears to be getting worse. I am concerned for my personal safety and those of my passengers if the windshield does not get fixed. All of this said, i am encouraged that kia is going to take care of it because they sent me a letter and told me to take the car to my dealership and that the windshield would be replaced. I have only started this process and hope it goes well. I am sad to buy the first new car i have owned in a long time and have this happen even before i have made the first car payment. Again, i am encouraged that kia is standing behind its brand and proactively offering to help telluride customers with this issue. It is very unfortunate to have to deal with this.
Vehicle Mileage at Failure	850
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	OSTEEN, FL
VIN pattern	5XYP64HC9LGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	10/12/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	70
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WP0ZZZY1ZNSA63696 VF1JK0HD632922910 1G6DG5EG8A0121184 4X4FCRN20MS225247 WVGBV7AXXCW004049 1FTMF1E83GKD43193 WF0FXXWPCFHR73450 5TEMU4FN1AZ696658 1N6BF0KL5EN108443 2HKRM4H31EH688067 4T1G11AK2PU090980 WBAWL73537PX50136

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2020 KIA TELLURIDE Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2020 KIA TELLURIDE Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?