Issue ID | 1416123 |
Internal NHTSA # | 11035753 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SOUL |
Model Year | 2017 |
File date | 15/10/17 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I purchased a new 2017 kia soul +. I have an android phone and told the sales person i wanted 2 things. 1) handsfree dialing and a backup camera. Their description never stated, nor did yours on your website, that the handsfree only works with iphones. I had a 2016 kia soul and it worked perfectly. This is a safety issue and false advertising. Android phone users have over 55% of the cell phone market and why you took this feature away from your car is a bad move. Then not to tell people when shopping, is another bad move. Im sure less people would buy your cars if they knew their android phones won't work. I am very upset because i know i wouldnt have purchased this car had i known i need an iphone to use the handsfree dialing. I am going to report this to the bbb because the sales person lied to me even tho they said they too were unaware that you took this feature away from the cars. You need to fix this because there are many kia owners on the forums who are upset about this issue. You cant advertise that a car has an option but not tell them only if you have iphone this option will work. Again, its a huge safety issue too. |
Vehicle Mileage at Failure | 200 |
Number of Occurences | 0 |
Source of the issue | NHTSA WEB SITE |
City and State | MONONA, IA |
VIN pattern | KNDJP3A5XH7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 23/01/21 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 0 |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |