2002 Jeep GRAND CHEROKEE Equipment Electrical Problems, Complaints and Defects, Recalls and Failures

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2002 Jeep GRAND CHEROKEE Equipment Electrical Problems, Complaints and Defects

 Issue ID476487
 Internal NHTSA #10069775
 ManufacurerChrysler Group LLC
 Model Year2002
 File date15/05/02
Product type codeVEHICLE
 Description of the problemMy wife and i purchased our vehicle from el dorado jeep in mckinney texas, on 26 december 2001. The vehicle is still under warranty, and has not cost any out of pocket as of yet. The vehicle in question, a 2002 jeep cherokee laredo was returned to the dealer with a little more than 8000 miles and my wife indicated that there seemed to be a problem with the transmission then, with the dealer unable to find a problem. The vehicle has been returned a total of 7 times for transmission problems, and the dealer unable to find a problem. On one occasion it was returned and the transmission was removed from the vehicle, and clutches that had been burnt, were removed, but they could still not find any problem. Seals have been replaced, cables have been adjusted, and specs have been reset, but still the dealer can find no problem with the transmission. The vehicle now has a total of over 40,000 miles, my wife is still experiencing rough shifting, jerking, and sometimes she states that it is trying to lock up as she is driving. This is not a figment of my wife's imagination, i have been in the vehicle when it has done some of these things, and happens without notice. It may operate normally on one occasion, and on another you experience a problem. When will it happen and be the wrong time! The dealership, el dorado chevrolet chrysler jeep of mckinney is owned by stan graff of graff chevrolet of grand prairie texas. Upon beginning our last quest with the dealership, my wife was contacted and it was stated to her that they did not believe would be able to fix the vehicle to satisfy her and suggested putting her into a new jeep. They claim they can find nothing wrong with the transmission. They have had several people drive our vehicle and are unable to duplicate the problem. We have talked to others that have experienced the same thing, not just with jeep, but other chrysler products.
 Vehicle Mileage at Failure8000
Number of Occurences
Source of the issueCONSUMER ACTION GROUP
 City and StateWESTMINSTER, TX
 Was vehicle invloved in a crash?
 Was vehicle involved in a fire?
 Was incedent reported to police?
 Was medical attention required?
 Was part original equipment?
No. of injured persons
No. of fatalities
 Date of purchase05/08/21
Was original owner?
Anti-lock brakes
Cruise control
Number of cylinders
Drive train type
Transmission typeAUTO
 Vehicle speed
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.
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