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2014 Infiniti QX60 Vehicle Speed Control Problems, Complaints and Defects

Issue ID	1137111
Internal NHTSA #	10662134
Manufacurer	Nissan North America, Inc.
Brand	INFINITI
Model	QX60
Model Year	2014
File date	17/03/14
Component	VEHICLE SPEED CONTROL
Product type code	VEHICLE
Description of the problem	My wife purchased 2014 infiniti qx-60 suv on january 23, 2014. She noticed when setting the intelligent cruise control at 40 mph the vehicle will pick-up speed going downhill. Depending on the length and grade of the hill the vehicle will increase as much as 30+ mph. When i drove the vehicle i noticed the engine rpm's remained at, 1500 rpm's, but the speed would continue to increase. On march 18,2014 i made a visit to dealership and met with the service consultant and the service manager. I explained what i experienced and asked if they could look into it for me. When i picked up the vehicle i was told they were unable to duplicate my concern. I then contacted infiniti consumer affairs via email and explained my concern. I received a phone call from the consumer affairs person, and was told to call the dealerships service manager to schedule a test drive of the same model. I found it to have the same problem as my wife's car. I call the consumer affairs person at infiniti and told him what i found. He explained that was how the cruise control was designed and is normal. On november 19,2014, i request to be notified when the infiniti representative would be at the dealership. The infiniti representative happen to be in the services managers office so i explained my problem to them. The service manager suggested we go for a test drive, and he drove. He set the intelligent cruise control at 40 mph, when we started downhill the vehicle picking up speed. When we reached the bottom we continued to pick up speed, almost 30 mph. The service manager contacted the infiniti technical support group and explain what he experienced, and was told that this is normal. Sections 5-53 - 5-56 in the owner's manual states under the warnings "on steep downhill roads the vehicle may go beyond the set vehicle speed and frequent braking may result in overheating the brakes". (out of room)
Vehicle Mileage at Failure	1500
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	SPARTANBURG, SC
VIN pattern	5N1AL0MM2ECXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	10/12/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	40
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

9BWAV7AU4H4002876 1C4HJXEGXJW106081 1FUJHHDR2MLMJ5273 WMWJZ310702L16393 KMHE341BBJA521009 KMHD84LF4HU424377 1GAWGPFA0B1160030 1B7MF33651J270578 SJNFBAF15U6248657 WBAWY320500C71959 UU15SDL1C59751610 WP1AG2A54PLB37875

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2014 Infiniti QX60 Vehicle Speed Control Problems, Complaints and Defects, Recalls and Failures

2014 Infiniti QX60 Vehicle Speed Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?