Issue ID | 1464056 |
Internal NHTSA # | 11091090 |
Manufacurer | Nissan North America, Inc. |
Brand | INFINITI |
Model | QX80 |
Model Year | 2016 |
File date | 29/04/18 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | Returning home from a trip to birmingham, al on sunday apr 29th, 2018 and noticed the air was no longer cooling in the car. Made an appointment with infiniti to take the car in to be checked out on monday apr 30. Upon getting car checked out was told that a rock allegedly went through the grill, some how missed all the other components in the car and hit the condenser/coolant line and caused all the freon to run out of the car. Mind you the car has not been in any accidents and you can hear if your car is it by a rock and none of that has happened. Some family friends with the same car had the same issue with their car and was told it was hit by a rock also. How likely is that to happen, need to investigate infiniti for poor coolant lines and charging customers for items that should be under warranty. Was told repairs will cost $1200 and car is still under warranty with less than 21000 miles. Called infiniti to complain as others have and was only given a reference number and to wait for a callback. Others have been made to pay for repairs and this is happening way too often and infiniti needs to step up and own their defective part and stop passing the expense on to customers. Shame on them. Poor customer service and customer relations. |
Vehicle Mileage at Failure | 20425 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | JACKSON, MS |
VIN pattern | JN8AZ2NF8G9XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 17/07/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 70 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |