Issue ID | 1158065 |
Internal NHTSA # | 10683220 |
Manufacurer | Nissan North America, Inc. |
Brand | INFINITI |
Model | FX35 |
Model Year | 2004 |
File date | 08/05/12 |
Component | STRUCTURE |
Product type code | VEHICLE |
Description of the problem | Infiniti dashboard bubbling excessively causing glare while driving. I just received my third denial to my third written request to infiniti consumer affairs to replace my bubbling dashboard. I initially contacted the dealer in 2012 when i heard about a dashboard recall. I was informed my specific vehicle was not part of the recall. I was also told about a warranty extension that may have cared for the issue; however, both the initial and extended warranty had expired at that point. I was never informed of a recall or a warranty extension by infiniti. Each time i requested replacement, infiniti responded promptly via phone - nothing was provided in writing. Each time, the representative was polite and professional and responded with the same script - they were sorry there was nothing they could do and they realized this was not the outcome i was hoping for. My contention is that the dashboard and materials are defective and infiniti should take ownership of this issue and fix it at their expense. Obviously, it was a known issue since there was a recall associated with the dashboards bubbling. Why my vehicle was excluded by the recall is a mystery to me. To confuse the issue, they pointed to the mileage of my vehicle and the fact that i did not have the vehicle serviced at the dealer after the original warranty had expired. Neither point should be relevant to a non-wear-and-tear item like a dashboard. At this point, the bubbling and deterioration is so bad that it has become a safety issue. There is now a glare that when driving in bright and sunny conditions that negatively impacts forward vision. I am requesting assistance to get infiniti to take responsibility for their product and have them replace the defective dashboard at their expense. As stated, this is now a safety concern that impacts not only my vehicle, but others on the road. |
Vehicle Mileage at Failure | 133000 |
Number of Occurences | 2 |
Source of the issue | NHTSA WEB SITE |
City and State | SAINT PETERSBURG, FL |
VIN pattern | JNRAS08W64XXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 06/11/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |