Issue ID | 1400867 |
Internal NHTSA # | 11015759 |
Manufacurer | Hyundai Motor America |
Brand | HYUNDAI |
Model | TUCSON |
Model Year | 2016 |
File date | 15/02/17 |
Component | ELECTRICAL SYSTEM: SOFTWARE |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2016 hyundai tucson. While applying the accelerator pedal, the vehicle failed to accelerate from a stop. The vehicle would also automatically shift into neutral without warning. The contact would have to depress the brake pedal for at least five seconds and then depress the accelerator pedal to move the vehicle. The contact stated that the vehicle was first taken to earnhardt hyundai (10401 papago fwy, avondale, az 85323 (623) 388-5800) where it was diagnosed with a software failure and the transmission software had to be re-written. The contact stated that the software was updated, but the failure recurred. The vehicle was then taken to rodeo hyundai (12925 n autoshow ave, surprise, az 85388 (623) 214-4100) where it was diagnosed with the same software malfunction. The software was updated for the second time, but the failure persisted. The manufacturer was made aware of the failures, but did not offer any assistance. The contact mentioned that the manufacturer emailed the dealer a manual on how to correctly operate the vehicle. The failure mileage was approximately 2,500. Updated 09/27/17*lj |
Vehicle Mileage at Failure | 2500 |
Number of Occurences | 1 |
Source of the issue | HOTLINE VOQ |
City and State | SURPRISE, AZ |
VIN pattern | KM8J33A29GUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 10/10/24 |
Was original owner? | Y |
Anti-lock brakes | Y |
Cruise control | Y |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | AUTO |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | EARNHARDT HYUNDAI |
Dealer's telephone number | 623-388-5800 |
Dealer's city | AVONDALE |
Dealer's state code | AZ |
Dealer's ZIP code | 85323 |