Issue ID | 1700908 |
Internal NHTSA # | 11367062 |
Manufacurer | Hyundai Motor America |
Brand | HYUNDAI |
Model | TUCSON |
Model Year | 2015 |
File date | 25/05/20 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | There was a recall on my car which followed under the campaign 958 which was unknown to me until my car engine seized while driving on i-5 highway. Due to the fact i did not know of the recall when this incident happened i had to get it towed to the closest auto shop. They were unsure of what caused the seize and tried to replace the starter (cost around $340). The auto shop got it to turn on but then heard a loud knocking in the engine and suggested if i called hyundai dealership to see if there is a recall because they would have to replace the engine. I called and got the confirmation that there was a recall and got it towed to their parking lot(around $98). I believe it was a monday when it made it to the parking lot and said the techs would have to check it out and send up an approval if the engine is covered and till the confirmation came through i would have to get a rental out of pocket. So from monday to thursday i had to get a rental through enterprise(around $350) because on thursday i received a call from the dealership stating that i was approved and could get one of the dealership rentals till the repairs were made which resulted in my entire engine being replaced. I had their rental i believe from friday to the next thursday and then i was able to pick my car up. After all was said and done i submitted to the reimbursement branch all the expenses i paid with the receipts that was early july when i got confirmation that it was received. Since then i have reached out numerous times trying to get an update for how long it would take and if i could speak to a supervisor or even have the person working on my case removed to somebody else to make things work faster. I was told they don't have supervisors and that my claim is with higher management for approval and that it has been there since the 6th of august. |
Vehicle Mileage at Failure | 69800 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | JBLM, WA |
VIN pattern | KM8JU3AG6FUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 11/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 30 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |