Issue ID | 1155954 |
Internal NHTSA # | 10681760 |
Manufacurer | Hyundai Motor America |
Brand | HYUNDAI |
Model | TUCSON |
Model Year | 2014 |
File date | 01/01/14 |
Component | SUSPENSION |
Product type code | VEHICLE |
Description of the problem | I purchased the vehicle in january 2014. Within 500 mile i noticed a strong vibration in the front suspension. More accurately it was a bouncing (up and down) of the front of the vehicle. The vehicle was returned to the dealer multiple times and the dealer service department verified that the condition existed. They rotated and balance the tires several times. This did not solve the problem. They changed a drive shaft. This did not solve the problem. They replaced my wheels and tires with a set from another 2014 tucson. Again, no change. The vehicle continued to exhibit a very pronounced bounce in the front suspension. I filed a complaint with hyundai and received a case number. I returned to my dealer and requested to take another 2014 hyundai tucson for a test drive. This vehicle had the same bounce in the front suspension. I contacted hyundai and informed them that multiple tucsons had the same problem. Hyundai's answer was that it must be a characteristic of the vehicle. That closed the case as far as hyundai was concerned. I believe this is an unsafe "characteristic" and do not believe that hyundai or any other manufacturer would design a vehicle with a bounce in the front suspension. This is a safety issue that should be investigated and corrected before some sort of accident takes place. This front suspension bounce makes the vehicle feel very unsafe in inclement weather such as rain, snow and icy road conditions. Hyundai has closed the case and refuses to re-open it or perform any further investigation. Their determination that this is a vehicle "characteristic" is based on the driving of 2 vehicles. I believe an unsafe condition like this should be investigated. Hyundai is doing absolutely nothing to solve this problem. *js |
Vehicle Mileage at Failure | 500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | BRIELLE, NJ |
VIN pattern | KM8JTCAFXEUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 20/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | AWD |
Transmission type | |
Vehicle speed | 40 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |