2011 Hyundai ELANTRA TOURING Electrical System Problems, Complaints and Defects, Recalls and Failures

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2011 Hyundai ELANTRA TOURING Electrical System Problems, Complaints and Defects

 Issue ID917402
 Internal NHTSA #10457271
 ManufacurerHYUNDAI MOTOR COMPANY
 BrandHYUNDAI
 ModelELANTRA TOURING
 Model Year2011
 File date01/12/10
 ComponentELECTRICAL SYSTEM
Product type codeVEHICLE
 Description of the problemShortly after delivery on november 30, 2010 car began experiencing uninitiated and erratic door locking problems. Repair attempts on march 22, august 1, and november 25, 2011 all failed. Failures occurred in a variety of physical locations as well as both within a short time of exiting the car or when the car was left unlocked overnight. Failures were not related to the physical location of the remote key fob. With driver-door window open physical abnormalities were visible prior to attempting to open the door. Dealer observed physical defect and replaced latch and actuator assembly on november 25, 2011. With window open, two attempts to unlock the door using door-mounted electrical control system failed to open the locked door. One attempt activated the cars alarm system. Key fob was in house. If the locking system malfunctioned in a similar manner during an accident, the driver would be trapped inside the car and, access by emergency service personnel would be impeded. There was no response to december 22, 2011, january 11, and february 4, 2012 requests to the dealership for appointment with the factory representative for technical assistance. On january 17, 2012 dealer made physical changes to the alarm system. Fifth repair attempt on february 23, 2012 (5,600 miles) included the history of the unresolved malfunctioning. Dealership did not provide required repair-orders for the 4th or 5th attempts. Hyundai motor america contends the dealer was never able to duplicate the problem, despite november 25, 2011 warranty repair-order for mechanical abnormality associated with the self-locking defect confirmed by dealership personnel. There is no record of any specific technical assistance by hyundai motor america. On march 2, 2012 car was disassembled making it impossible to duplicate the problem and dealer unilaterally ceased warranty service.
 Vehicle Mileage at Failure100
Number of Occurences5
Source of the issuePORTABLE SAFETY COMPLAINT FORM (PDF)
 City and StateHUDSON, FL
VIN pattern KMHDB8AE9BUXXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?
 Was part original equipment?
No. of injured persons0
No. of fatalities0
 Date of purchase30/11/10
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders4
Drive train typeFWD
Transmission type
 Vehicle speed0
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.
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