Issue ID | 1657657 |
Internal NHTSA # | 11322043 |
Manufacurer | Honda (American Honda Motor Co.) |
Brand | HONDA |
Model | RIDGELINE |
Model Year | 2018 |
File date | 13/02/20 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I had a trans lite on the dash and overheating issues in the (6 speed) transmission at about 61000 miles. The issue started with a juddering vibration that was reported to the dealer at 39000 miles. Then i noticed increased vibration from the torque converter(juddering) up until the trans indicated a code for the clutches not locking up, which causes overheating. I nursed this until i took it to manchester honda for repair. They said if this is a juddering problem, it would be covered under the warrenty until 80k miles. They changed the fluid and did a software update. This update changed the shift points where the lack of lockup became worse. I also noticed the gas mileage went down about 25%. It was so bad that the trans light went on again the next day after the repair. They claimed that with the fluid change and software update, that everything was ok. During this debacle, i called honda customer service several times and got no help. They insisted that this truck does not qualify for the tsb issued for the 17's and earlier. This overheating issue has been documented on the owners forum for all the earlier models as well as the 2018's and 2019's. Now with the trans nearly non-functional, i took the truck to liberty honda where they told me the torque converter needs replacement. I knew that the converter failed, but they refused to cover anything under warranty. Can you help with this situation please? |
Vehicle Mileage at Failure | 61000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MANCHESTER, CT |
VIN pattern | 5FPYK3F76JBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 04/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |