Issue ID | 1311967 |
Internal NHTSA # | 10898343 |
Manufacurer | Honda (American Honda Motor Co.) |
Brand | HONDA |
Model | RIDGELINE |
Model Year | 2011 |
File date | 09/08/16 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | Takata recall inappropriate and unacceptable advise provided by hoehn honda dealership carlsbad california. August 9, 2016, phone conversation with hoehn honda regarding airbag recall. 1. Hoehn took vehicle info and vin number. 2. Hoehn advised us that the car was recalled and not to have anybody ride in the front passenger seat until the airbag is replaced. 3. Airbags are ordered but not available. 4. No mention of driver side airbag recall. 5. No offer of loaner car made. August 23, 2019, phone conversation with hoehn honda regarding airbag recall and our updated information that the drivers airbag is recalled as well. 1. Hoehn again advised us that the car was recalled and the airbags are ordered, but have not arrived and not to have anybody ride in the front passenger seat until the airbag is replaced. 2. I ask about the drivers airbag and after taking my vehicle vin number they then advised us not to drive the car. 3. I inquired about a loaner car. 4. Hoehn said they could not otherwise a loaner car. This had to be handled through american honda. 5. After insistence and speaking to a manager, a loaner car was then offered until a new drivers airbag was installed. August 24, 2016 phone conversation with american honda case number 04950465. 1. Informed me that dealerships are normally authorized to provide loaner cars for airbag recalls 2. Hoehn honda was aware of both the drivers side as well as the passenger side airbags were recalled. 3. Hoehn had ordered both airbags and they currently had the passenger airbag earmarked for my vehicle in stock. 4. This was going to beforwarded to american honda management for further investigation. It appears that hoehn is willfully providing unacceptable advice to save money and puts drivers at an unacceptable risk. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ENCINITAS, CA |
VIN pattern | 5FPYK1F40BBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 26/03/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |