Issue ID | 1461894 |
Internal NHTSA # | 11089092 |
Manufacurer | Honda (American Honda Motor Co.) |
Brand | HONDA |
Model | ODYSSEY |
Model Year | 2016 |
File date | 20/04/18 |
Component | SEATS |
Product type code | VEHICLE |
Description of the problem | Re recall 17v-725 - you and american honda sent a letter in april 2018 stating the fix was ready and should only take (approximately) 30 minutes. We contacted gerald jones honda in evans, ga and made an appointment, at which time we were told to expect more like 1. 5-2 hours. We then called american honda at (888) 234-2138 to complain that we were quoted 2 hours for a 30-minute fix. American said that a case manager looked at my question, contacted gerald jones and was told it would be more like 1-1. 5 hours so american would not tell local gerald jones to do it faster or to make a loaner vehicle available; american honda basically said they don't have to oversee the effectiveness of service by independent local dealers in accomplishing the recall you both said should take only 30 minutes. We arrived to appointment early and had ticket submitted even before appointment time. My wife and kid then just sat in waiting room for 1. 5 hours with nobody giving any updates until someone asked if everyone was ok to which my wife responded that she wanted an updated on our van. 15 minutes later, that person still hadn't returned with an update so my wife went out to service area to get her own update. It's finally done as of almost 2 hours after appointment time, but needs some final paperwork. She is then escorted 1/2 way to van and shown where it is. She arrives at van with kid in tow only to learn for the first time that the two child car seats have been removed and left in the trunk. Nobody gave a heads up. Nobody offered to give her assistance to get the car seat installed while also wrangling the toddler. So, in sum, is it appropriate for gerald jones honda in evans, ga to make a recall customer sit around waiting for more than 2 hours before finally driving off for a recall that nhtsa and american honda represented in their april 2018 letter should only take 30 minutes? No |
Vehicle Mileage at Failure | 0 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | GROVETOWN, GA |
VIN pattern | 5FNRL5H66GBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 07/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |