Issue ID | 1042713 |
Internal NHTSA # | 10567255 |
Manufacurer | General Motors LLC |
Brand | GMC |
Model | ACADIA |
Model Year | 2013 |
File date | 19/11/13 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | After i returned home from a short 5 mile drive in the evening on 11/19/13, i shut off my 6 month old car in the driveway and smoke began pouring out of the hood and sparks and fire were coming out below the engine. I called 911 and by the time they arrived about 5 minutes later it was a full blown, roaring fire and the entire front end was consumed. My driveway suffered burn damage as well. Thankfully nobody was hurt. Gmc has been awful to deal with. They have not replaced my vehicle, not repaired my driveway and have stopped returning my calls. The fire inspector said it was their fault and thinks it stemmed from the heating element that heats the windshield fluid. They are still doing more testing to get the final results though. I feel helpless and totally ignored by gmc. I have tried everything to get through to them and simply to get my car replaced and my driveway repaired because of the faulty product they sold me. Their customer service is terrible and i will now never purchase another car from them and will spend as much time as i have sharing this incident with others considering purchasing one of their vehicles. I have a video of the whole thing i am happy to share. |
Vehicle Mileage at Failure | 9000 |
Number of Occurences | |
Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
City and State | WILTON, CT |
VIN pattern | 1GKKVRKD1DJXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | Y |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 20/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |