Issue ID | 1207980 |
Internal NHTSA # | 10747132 |
Manufacurer | General Motors LLC |
Brand | GMC |
Model | TERRAIN |
Model Year | 2015 |
File date | 20/05/15 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | When renting a gmc 2015 terrain from national car rental in phoenix az in may 2015, upon returning the vehicle we noticed that the sun roof was shattered. There was a sliding door between the sun roof and the interior of the vehicle and we never opened the sun roof or the sliding door and was surprised when the sun roof was shattered. We were charged by national car rental $750. 00 for the repair and still can't figured out how or when this happened. We didn't experience any extreme hot phoenix temperatures during that time and the vehicle was parked in a garage when not used. We didn't even know that there was a sun roof as we were transporting our 1 year old grand daughter around in an infant seat in the back seat. If we would have even known about the sun roof we wouldn't have opened anyway. We don't know if we rented the vehicle that had this damage before we left the rental area or not as who ever looks for damage on top of a rental vehicle and we always check around the vehicle, we will now check and probably never rent another vehicle with a sun roof. It is unfortunate that rental car companies have policies that never allow these types of damages to be reported when safety is at risk. Update 9/15/15*cw *cn |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | KAILUA-KONA, HI |
VIN pattern | 2GKFLTE32F6XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 13/01/25 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | NATIONAL RENT A CAR |
Dealer's telephone number | |
Dealer's city | PHOENIX |
Dealer's state code | AZ |
Dealer's ZIP code |