Issue ID | 1640758 |
Internal NHTSA # | 11306497 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | RANGER |
Model Year | 2019 |
File date | 02/12/19 |
Component | EXTERIOR LIGHTING |
Product type code | VEHICLE |
Description of the problem | We bought a brand new 2019 ford ranger from epic ford and after purchasing the car our ford app said we had a recall. We asked the sales people about it and they said we needed to come back the next day to get it fixed and that it would take a few minutes. We then were told the part would be in the next day and that they would call us. Then we were told the part was on back order and that it would be a week. I called service to see if there was any update and we were told that the part would not be in for up to a month and that we could not take the truck to drive in the mean time because it could light on fire. (and this was after they let us leave the lot with the vehicle and drove it home with our two week old infant) the service told us they would keep us updated weekly. We went into ford a few days later to talk to the general manager so we could get some answers. I was lied to and talked to someone who told me they were the manager but after mentioning legalities he admitted to not being the manager. The general manager came in and he said there was nothing he could do but that he could pay our first bill and give us a loner and that he would contact me for updates. He then ignored my calls and emails about our first bill and would not give me an update. After a month i called service and asked for an update, she said that the general manager gave her specific instructions to not contact us at all. We continued to wait for the part and more than two months went by and we finally got the call we could come get our truck. They illegally sold us a new car with an active recall and lied to us the entire time, avoiding the truth and did the littlest possible for us to try and make it right. |
Vehicle Mileage at Failure | 100 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MONROE, WA |
VIN pattern | 1FTER4FH3KLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 19/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |