Issue ID | 1533784 |
Internal NHTSA # | 11173280 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | MUSTANG |
Model Year | 2015 |
File date | 27/01/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | 2015 ford mustang gt premium performance pack 31,000 miles. Took a short 20 minute non aggressive drive, started hearing a loud whining noise, which sounded like it was coming from the transmission. Took it to ford for them to tell me what the ac compressor is the cause of the whine and needs replacement as well as the ac evaporator. They want to charge me $3,300 for this replacement. After hours of research i found numerous examples of people in the same boat as me. Having the same problem with their cars being less than a year old or below 10k milage even. The average mileage this problem occurs was at roughly 28,000 miles. Most were able to get it fixed free of charge under warranty. However there is an extremely large portion of people who have experienced this issue literally within a few weeks/months outside of warranty and ford expecting them to pay over $3,000 to repair. Also safety concerns is that freon could leak into cabin passing over ac coils. Ford recognizes this issue with people who are under warranty and replace the broken compressor/evaporator with a newer design/improved version that doesn't have these 'faults' which also comes with new part numbers. So this shows they have noticed a problem and addressed it. However for people without warranty or just expired warranty they are stating that there has been no issue recognized or recall for these parts therefore it is on the customer to pay to replace the manufacture defected item at their own cost. After speaking with ford they said due to it not affecting the users safety they are not recalling the parts regardless everyone is having the same issue. Please please please escalate this further as ford is currently walking over their customers and making them pay for their defects that everyone is experiencing, if they are out of warranty, regardless of extremely low mileage cars. |
Vehicle Mileage at Failure | 31000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | JACKSONVILLE, FL |
VIN pattern | 1FA6P8CF0F5XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 05/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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