Issue ID | 1204983 |
Internal NHTSA # | 10744956 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | MUSTANG |
Model Year | 2015 |
File date | 01/07/15 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | Early in july 2015, i received from ford motor corporate an "important safety recall" notice nhtsa recall 15v-339. When i got the notice which urges you to "call your dealer without delay"i called the dealership where i got my car, autonation ford in torrance, california, the day after i got the notice.. I spoke to someone in the service department; they knew nothing about the recall; put me on hold; said they would have to call me back. To make a long story short, to date i have been getting the runaround from the dealership where i leased the car and the dealership recommended by ford's customer relationship center i keep getting told the fuel tank shield isn't available whereas ford customer service advises that it is available. . I have also called your nhtsa customer service number several times--again, put on hold, no call back although i left my number. No one to date has advised me when the parts would be available. I was contacted by a mark johnson yesterday from ford customer service; , he could not give me a definitive answer re when the parts would be available although customer service had advised they were available. He also tried to defend the one dealership's position that it needed to see the car first to see if there was a fuel or vapor leak--excuse me but the whole point of the recall is so that the car won't develop a fuel or vapor leak!!! He said that at the same time that the safety recall notices are sent out, an email goes to all the dealerships advising them of recall and the parts needed: really? Then why did neither of the dealerships i contacted know about the recall? The run-around i am getting is inexcusable: i live in a state with elevated temperatures and where friends can live long distances from each other: i want this defect fixed--now. Thank you for your attention to this matter. . |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | LOS ANGELES, CA |
VIN pattern | 1FA6P8TH4F5XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 03/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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