Issue ID | 1546956 |
Internal NHTSA # | 11187067 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FUSION |
Model Year | 2019 |
File date | 14/02/19 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2019 ford fusion. As the contact pulled the vehicle into a parking space and placed the gear into park, the engine revved three times. The vehicle jerked forward before shutting off on its own. A few minutes later, the contact restarted the vehicle and it operated normally. The contact managed to drive the vehicle home. The contact called jorgensen ford sales, inc. (8333 michigan ave, detroit, mi 48210, (313) 584-2250) and was informed to bring the vehicle to their service department. The vehicle was towed to the dealer, but no failure was found. The contact stated that she no longer wanted the vehicle. The dealer referred the contact to the manufacturer to try to get out of the lease. The manufacturer assigned a case number and manager to the contact. The case manger informed the contact that the dealer found no failure and could not lease her another vehicle. The contact refused to take the vehicle back and threatened to make no more payments on it even if it ruined her credit. The following day, the dealer tried to return the vehicle, but the contact refused. The contact spoke with the dealer manager and they finally agreed to let the contact lease a new vehicle; however, they rolled over the other lease into the new vehicle, which doubled the monthly payments. The dealer justified this by stating that no failure was found with the first vehicle and blamed the contact. The failure mileage was 100. |
Vehicle Mileage at Failure | 100 |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | DEERBORN, MI |
VIN pattern | 3FA6P0MU8KRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 18/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |