Issue ID | 1577177 |
Internal NHTSA # | 11223154 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FUSION |
Model Year | 2014 |
File date | 07/06/19 |
Component | STRUCTURE:BODY |
Product type code | VEHICLE |
Description of the problem | Ford recall 15s16 / nhtsa 17v210 occurred in may 2017 and we had door latch broken pawl spring tab replaced on all 4 doors as require by the recall. In june 2019, the front passenger door failed again and we took it in for service. They replaced the one door latch mechanism and we were charged $100 for that replacement which was the deductible on our extended warranty. We opened up a three cases with ford and autonation ford dealer in houston. Cases 21829217, 21915875 and 21893152. We feel that ford should refund our $100 and replace the other 3 latches once again, which they refuse to do and they closed out the cases. Verbal discussions with ford and with autonation have proved futile. When the latch fails, we cannot close the door securely which is a serious safety issue. We have elderly parents and small grandchildren who ride in this car quite often. Since the passenger door latch failed in june of this year, we think the others will fail again as well which leaves us feeling very unsafe. |
Vehicle Mileage at Failure | 97200 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | PASADENA, TX |
VIN pattern | 3FA6P0HD7ERXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 05/10/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |